After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

To return an item, please email customer service at to obtain a Return Merchandise Authorisation (RMA) number. If a product is found to be faulty or defective within 30 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair. The 30 days starts from the day the customer receives the mobile device if for any reason the item is exchanged or repaired this does not restart the 30 days. Any time after this we will offer a replacement or repair. All returned items must be in new and unused condition, with all original tags and labels attached.

Please see below for more information on our return policy.Īll returns must be postmarked within thirty (30) days of the purchase date. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. We hope you are happy with your purchase.

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